We built this for Alignment Health Plan
This isn't a slide deck. It's a working AI agent that handles benefits questions, claims lookups, OTC card balances, provider search, care coordination, and billing support -- using Alignment's plan details, member language, and ACCESS Concierge model. Try it.
Try the Chat Agent
Ask about your benefits, check your OTC card balance, look up a claim, find a doctor, or anything an Alignment member might need.
In production, the widget's appearance and behavior are fully customizable to match your brand.
Try the Voice Agent
Same AI, same knowledge -- just over the phone. Call to experience what your members would hear.
+1 (336) 388-8597US number • Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver for Alignment Health Plan
Built around real member scenarios -- benefits navigation, claims support, provider search, and the concierge experience your 280,000+ members expect.
Benefits navigation
Instant answers on dental, vision, hearing, OTC allowances, telehealth, SilverSneakers, and everything else the plan covers. No jargon, no confusion.
OTC card management
Balance checks, transaction history, where to shop, and what's eligible. Members get answers about their All-in-One Debit Card in seconds.
Claims and billing
Claim status lookups, EOB explanations, unexpected bill investigation, and copay breakdowns. Clear answers that reduce call volume.
Provider search
Help members find in-network doctors, specialists, and urgent care. Explain referrals, coordinate with their PCP, and connect to ACCESS Concierge.
Care coordination
Appointment scheduling, transportation arrangements, telehealth access, and seamless handoff to the ACCESS On-Demand Concierge team.
Voice and chat
Same knowledgeable agent across phone and chat. Seniors get clear, patient support however they prefer to reach out.
From Demo to Production
This demo was built from public information. Here's what happens when you plug in real systems.
Connect your systems
Integrate with Alignment's member database, AVA platform, claims engine, provider directory, and OTC card system.
Refine the workflows
Adjust benefit rules, claims logic, provider search, referral policies, and escalation paths to match your SOPs.
Test with simulations
Run hundreds of simulated member conversations to validate accuracy before going live.
Go live
Deploy across chat, voice, and SMS. Monitor quality scores and iterate in real time.
Ready to explore?
This sandbox is yours. Log in to see the workflows, knowledge base, and guardrails behind this demo -- or connect with our team to talk production.